Customer Success Manager

Role overview

This remote Customer Success Manager position supports enterprise and midmarket clients using an AI-powered translation and localization platform. The role centers on driving customer health, retention, and expansion across the full lifecycle — from onboarding through renewal — while partnering closely with sales, marketing, professional services, and product colleagues. Based remotely in Ireland, it suits a self-directed professional who thrives in a fast-paced, scaling environment and enjoys working with global brands.

Responsibilities

- Build a structured communication cadence with customers, sharing product updates and localization insights that shape their global content strategies - Act as the customer's advocate internally, surfacing needs, resolving issues, and guiding adoption of localization best practices - Develop account plans that strengthen retention, expansion, and deeper product usage, working alongside cross-functional teammates - Establish trusted-advisor relationships with senior stakeholders, aligning platform usage with each customer's broader business strategy - Manage renewal cycles and identify opportunities for customers to broaden their use cases - Lead business review meetings and process optimization workshops, using data to demonstrate ongoing value

Requirements

- At least three years of experience in B2B customer success, client services, or account management - Proven ability to juggle multiple stakeholder relationships and competing priorities with strong organizational discipline - Hands-on experience managing contract renewals and up-sell motions - Composure when navigating technical or customer-facing challenges - Strong communication skills, including the ability to explain technical concepts to audiences of varying ability - Bachelor's degree and a quiet, professional home office setup with reliable internet

Nice to have

- Familiarity with translation, localization, or internationalization workflows - Background supporting SaaS solutions for midmarket and enterprise customers - Understanding of modern software development practices such as continuous delivery

Benefits and work setup

- Fully remote-first work model - Competitive compensation package - Company-sponsored health insurance and pension with employer matching - Flexible paid time off plus bank holidays, with generous parental leave - Employee referral programs and company-provided equipment - An energetic, values-driven team culture focused on growth and collaboration