Customer Success Technical Coordinator - Bilingual (FR/EN)

Role overview

This bilingual customer success coordinator provides first-line technical assistance, recurring reporting support, and day-to-day account coordination. You’ll help clients resolve routine product and access issues, route more complex problems to the right teams, and keep customer processes and deliverables on track.

Responsibilities

- Respond to support requests and troubleshoot routine product, Windows, file, access, and permissions issues using documented procedures. - Investigate and coordinate incoming technical tickets, escalating issues that need more specialized support. - Support recurring reports and analytical deliverables in partnership with a customer insights analyst. - Assist with client onboarding, account administration, and coordination across the customer success team. - Provide administrative support for sales initiatives as needed.

Requirements

- Fluency in written and spoken French and English. - Clear communication skills, including the ability to explain technical information in straightforward language. - Ability to troubleshoot common application, operating system, file, and access problems. - Strong organization and follow-through for tickets, reporting cycles, onboarding, and account tasks.

Benefits and work setup

The position is hybrid, with an office in Toronto and work from home as required. The stated annual salary range is $55,000–$65,000. Benefits include employer-paid health and dental premiums, a group savings and retirement program, and three weeks of paid vacation. Professional development funding of up to $1,000 per year, learning resources, mentoring, and leadership training are also offered.