Analyst, Product Support

Role overview Help clients and internal teams implement and support business software in client production environments. This entry-level analyst role combines application configuration, issue validation and routing, testing, documentation, and user training, with occasional travel to support installations.

Responsibilities - Validate reported issues, test applications for project and support work, and route software defects internally for resolution. - Configure, set up, install, and demonstrate application features, upgrades, enhancements, and customizations. - Train client administrators, end users, and internal colleagues, both virtually and on site. - Analyze requirements and prepare findings, specifications, user guides, release notes, and configuration documentation. - Build knowledge of the application and the business concepts it supports, and help clients adopt it in production.

Requirements - Associate degree or an equivalent combination of education and experience. - Typically 0–2 years of relevant industry experience. - Working knowledge of Microsoft SQL Server, web browsers, and Microsoft Office. - Strong customer service, communication, and teamwork skills, with the ability to resolve issues by gathering and analyzing information. - Able to learn new skills, adapt to changing priorities, follow direction, and work independently with accuracy and initiative. - Sound business judgment and willingness to pursue ongoing development.

Benefits and work setup - Remote role with travel of up to 15%, including national trips to support client installations. - Full-time employees are eligible for paid time off, holidays, and benefit plans that include medical, dental, vision, life, disability, and 401(k), subject to plan terms.