Technical Customer Support Specialist - Work from Home Opportunity

Role overview Provide first-line customer service and technical troubleshooting for consumer products in a remote support role. You’ll handle customer questions through inbound and outbound contact, investigate issues using established tools and procedures, and coordinate with other teams when a request needs additional support. The position emphasizes clear communication, empathy and ownership through resolution.

Responsibilities - Respond to customer questions and provide initial technical guidance for supported products. - Diagnose and resolve issues involving smartphones, tablets and computers using established procedures. - Listen actively, adapt explanations to the customer and provide reassuring, personalized support. - Coordinate service calls and follow up with customers to help complete resolutions. - Record information accurately in required applications and manage contacts across channels. - Adjust troubleshooting and communication approaches to suit different situations while maintaining service quality.

Requirements - At least six months of experience in a customer-facing role, such as phone, chat or in-person service. - High school diploma or equivalent; a technology-related degree or certification is a plus. - Clear written and spoken communication in English and French; English is also needed to communicate with English-speaking customers and partners outside Quebec. - Typing speed of at least 30 words per minute and successful completion of a language and grammar screening. - Familiarity with iOS, smartphones, tablets, PCs or Macs, plus professional or personal troubleshooting experience. - Reliable wired home internet and the ability to manage time, prioritize tasks and stay composed in a fast-paced support environment.

Nice to have - Working knowledge of Microsoft Outlook, Word and Excel; curiosity about technology and interest in continuing to learn.

Benefits and work setup - Work from home in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island or Saskatchewan. - Paid training, ongoing learning and a structured path for career development are offered. The stated pay is $19.50 per hour. - The program operates 24 hours a day, seven days a week. Shifts are eight hours a day, five days a week, with availability for at least one weekend day required.