CPC Processor Customer Support- 8609

Role overview Handle customer inquiries related to requests for release of information, providing accurate, timely support by phone and written channels. The work involves researching and resolving questions, recording each interaction in internal systems, and following procedures for handling sensitive health information. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Pacific time.

Responsibilities - Answer and make business calls with a professional, service-oriented manner. - Respond to release-of-information inquiries received by phone, email, or written correspondence. - Investigate questions, resolve issues, and communicate outcomes clearly. - Record calls, inquiries, and resolutions in the appropriate systems. - Follow departmental and site procedures, protect confidential information, and meet productivity and quality standards. - Attend required training and communicate promptly about problems or incidents.

Requirements - High school diploma or equivalent from an accredited institution recognized by the relevant state education department. - Strong customer service and communication skills, with a friendly and professional approach. - Experience using a multi-line phone system. - Organization, attention to detail, and ability to work efficiently while handling multiple inquiries. - Ability to complete annual HIPAA training and pass a 90-day release-of-information certification course with a score of at least 85%.

Nice to have - Intermediate or advanced Microsoft Office skills and at least one year of experience. - Background in data entry, medical records, healthcare, insurance claims, or document proofreading and editing.

Benefits and work setup - Remote work requires high-speed internet and a distraction-free workspace. - Listed hourly pay range is $15–$18.32; the rate may vary by location, responsibilities, skills, and experience.