Director of Technical Enablement

Role overview Lead technical learning programs that prepare internal technical teams, customers, and partners to use and explain complex products. The role combines strategy and hands-on delivery: building a team, scaling onboarding and ongoing education, and using AI-enabled workflows and performance data to improve readiness.

Responsibilities - Set a technical enablement roadmap aligned with business priorities and product launches. - Build onboarding, continuous learning, certification, and hands-on lab programs for technical staff, customers, and partners. - Develop clear technical content, including demos, guides, playbooks, and launch materials. - Manage and coach enablement staff, while coordinating with product, engineering, sales, support, services, and partner teams. - Implement learning platforms, content systems, intake processes, and AI-supported workflows. - Track measures such as ramp time, certification completion, demo readiness, customer engagement, and feedback; use results to improve programs.

Requirements - At least five years in enablement, instructional learning, or instructional design, and eight or more years in a technical field. - Ability to translate technical features into business value and explain APIs, cloud infrastructure, integrations, security, and architecture at a high level. - Experience creating structured learning content and blended programs that combine self-paced and instructor-led training. - Familiarity with learning and content management systems, work-intake tools, partner portals, and sales productivity tools. - Experience measuring program outcomes and building AI-assisted workflows or agents to improve productivity. - Strong people leadership, project management, communication, and cross-functional influence skills.

Nice to have - Experience with certificate management, cryptography, PKI fundamentals, or DNS security. - Familiarity with interactive demos, product sandboxes, or virtual lab environments.

Benefits and work setup The listing describes health, dental, and vision coverage; retirement savings with employer matching; paid time off and parental leave; life and disability coverage; wellness and employee assistance programs; and education and professional development support.