Field Support Representative, Client Services - Ohio

Role overview

Provide in-person and remote support to healthcare-plan members and client groups in or near Columbus, Ohio. This remote-first, field-based position combines local travel to client worksites with member care through phone, chat, and email, helping people understand their coverage, resolve issues, and access needed care.

Responsibilities

- Visit client worksites across Ohio to provide face-to-face assistance to members navigating their healthcare plans. - Act as a dependable local resource for client groups after enrollment and during periods when additional support is needed. - Build productive relationships with client contacts and HR teams in coordination with account-management partners. - Handle day-to-day member questions through calls, web chat, and email with prompt, clear, and empathetic service. - Build trust and rapport so that member interactions feel personal, supportive, and solutions-oriented.

Requirements

- Live in or near the greater Columbus, Ohio area. - Have reliable personal transportation and be comfortable traveling locally and across Ohio, including trips of roughly three hours each way. - Be willing to travel up to 30%; eligible longer-distance travel is reimbursed. - Communicate clearly and work independently with limited oversight. - Demonstrate empathy, flexibility, initiative, and a practical approach to resolving member problems.

Nice to have

- Bilingual communication skills. - Previous healthcare or insurance experience.

Benefits and work setup

- Remote-first arrangement with regular local field travel. - Listed compensation of $50,000-$54,000 per year plus equity; the source also references a $54,000 salary level. - Medical, dental, and vision coverage with no waiting period, a 401(k) plan, paid vacation, and company holidays. - Growth opportunities in a high-visibility client and member-support role.