Implementation Project Manager (WMS & TMS)

Role overview

Lead customer implementations of warehouse management and transportation management software from kickoff through go-live. You will manage several projects at once, coordinate customer and internal contributors, and keep scope, timelines, risks, and readiness activities visible. The role combines customer communication, project control, and coordination with technical teams in a SaaS delivery environment.

Responsibilities

- Own concurrent implementation plans, including milestones, deliverables, dependencies, and go-live dates. - Lead customer kickoffs, status meetings, and project discussions; record decisions, action items, risks, and next steps. - Track progress, follow up on commitments, identify blockers early, and coordinate practical recovery plans when schedules are at risk. - Work with implementation engineers, product teams, and customer stakeholders on configuration, data setup, integrations, testing, and validation. - Confirm customers are prepared for launch and support a smooth transition into production. - Improve implementation documentation and methods by sharing lessons learned and repeatable practices.

Requirements

- At least 3 years in SaaS implementation, technical project management, or customer-facing software delivery. - Demonstrated ability to manage multiple complex customer projects at the same time. - Strong planning, prioritization, risk management, and stakeholder coordination skills. - Clear written and verbal communication, including confidence leading customer meetings. - Strong organization and attention to detail, with a record of driving work to completion and meeting deadlines. - Comfort discussing software configuration, data workflows, and integrations with technical and nontechnical partners.

Nice to have

- Experience with warehouse or transportation management systems, ERP software, or other supply chain technology. - Understanding of warehouse operations, fulfillment, inventory, shipping, or logistics. - Exposure to APIs, EDI, system integrations, or data migration. - Familiarity with project tracking tools such as Asana, Jira, or Monday.com; experience in B2B SaaS or a relevant project management certification.

Benefits and work setup

The role is remote in the United States. The stated annual base salary range is $95,000–$115,000, with the final amount dependent on qualifications and experience.