IT Automation Engineer - Business Technology (Central/Mountain Time - US)

Role overview This is a remote IT Automation Engineer role on a Business Technology team, focused on converting manual, repetitive IT work into reliable, well-documented automation. The position blends hands-on administration of identity, endpoint, and collaboration platforms with script and workflow engineering, partnering closely with service desk, infrastructure, and security counterparts.

Responsibilities - Design, build, and maintain automation scripts and workflows in PowerShell, Python, or Bash to streamline IT service delivery, endpoint provisioning, and systems administration. - Build automated workflows across user, device, and identity lifecycles using identity and endpoint platforms (e.g., Okta, Entra ID, Intune, Jamf) plus API and webhook integrations. - Instrument automations with logging and alerting so actions are auditable, and track measurable outcomes such as hours saved and errors reduced. - Administer and support end-user, identity, and collaboration platforms including Active Directory, Microsoft 365, Google Workspace, Slack, Zoom, and Microsoft Teams, resolving Windows and macOS issues end-to-end. - Maintain runbooks, troubleshooting guides, and an automation knowledge base so solutions remain supportable and repeatable. - Use AI tools to accelerate scripting, troubleshooting, and documentation, validating outputs in non-production before applying them to live systems.

Requirements - 2+ years in IT systems administration, service desk operations, or a related technical role, with hands-on experience writing and maintaining automation scripts. - Hands-on experience administering enterprise identity, collaboration, and productivity platforms such as Active Directory, Entra ID, Okta, and Microsoft 365. - Experience adapting or troubleshooting existing automation to resolve moderately complex, ambiguous technical problems. - Practical use of AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) and AI coding assistants (e.g., Claude Code, GitHub Copilot), with a portfolio, repository, or project example. - Located in the U.S. Central or Mountain time zone with hours aligned accordingly; willingness to participate in an on-call rotation. - Strong written and verbal communication skills for both technical and non-technical audiences.

Nice to have - Experience mentoring service desk teammates on scripting fundamentals.

Benefits and work setup - Remote-first working arrangement, with up to 10% travel. - Base pay range of $75,000–$115,000 annually plus a discretionary bonus equal to 10% of base salary. - Medical, dental, and vision coverage with HSA contributions from day one; 6% 401(k) match. - 20 days PTO (increasing to 22 at 3 years and 25 at 5 years), 9 company holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day. - 12 weeks primary and 4 weeks secondary caregiver leave, life insurance at 2x salary, accident and hospital indemnity insurance, pet insurance, legal and identity theft plans, Calm app and EAP access, $65/month remote work stipend, tuition assistance, and a charitable match up to $250/year.