Staff Technical Program Manager (Industry Vertical - Healthcare)

Role overview

A senior individual-contributor position leading end-to-end delivery of complex AI-enabled healthcare programs that span multiple teams, customers, and regulatory environments. The role sits at the intersection of healthcare operations, product development, engineering, customer delivery, and governance, guiding programs from discovery and validation through production launch and expansion. It is expected to set program standards, coach other program managers, and influence portfolio-level sequencing in a setting where requirements are often incomplete and stakes are high.

Responsibilities

- Lead complex healthcare programs from customer discovery and use-case definition through technical implementation, validation, production launch, and operational transition. - Partner directly with clinical, operational, IT, security, and executive stakeholders to understand workflows, pain points, data environments, integration constraints, and success measures. - Translate ambiguous customer needs into clear program scope, milestones, ownership, dependencies, decision points, and measurable exit criteria. - Coordinate delivery across product, engineering, AI/ML, platform, infrastructure, security, legal, compliance, and customer teams. - Manage complex dependencies involving EHR systems, customer APIs, identity and access management, clinical protocols, data access, cloud and on-premises infrastructure, and third-party systems. - Drive AI-governance readiness including use-case registration, risk classification, validation planning, audit evidence, approval gates, and production sign-off, then convert deployment lessons into reusable playbooks and validation standards.

Requirements

- 8+ years of experience in technical program management, product delivery, engineering program management, healthcare implementation, or a related role. - Demonstrated success leading complex, cross-functional software or platform programs from ambiguous discovery through production adoption. - Experience delivering technology in healthcare, life sciences, or another highly regulated environment involving sensitive data and formal approval processes. - Strong technical fluency across software architecture, APIs, integrations, data flows, cloud infrastructure, identity, security, testing, deployment, and production operations. - Proven ability to influence decisions and drive alignment across multiple teams and senior stakeholders.

Nice to have

- Familiarity with AI agents, LLM applications, RAG, guardrails, evaluations, workflow orchestration, and model observability. - Experience with Kubernetes, cloud platforms such as AWS, Azure, or GCP, customer-managed deployments, and secure enterprise software delivery. - Experience managing clinical-administrative workflows such as document routing, scheduling, prescription renewal, prior authorization, in-basket management, or discharge planning. - Prior experience in a startup, forward-deployed engineering organization, professional-services environment, or other high-ownership, rapid-execution setting.

Benefits and work setup

- Comprehensive medical, dental, and vision coverage for employees and their families. - 14 weeks of paid maternity and paternity leave at normal pay. - Unlimited PTO with management approval. - Optional 401K, FSA, and equity incentives, plus mental health support and professional development opportunities. - Salary range: $200,000–$230,000, depending on experience and skills.