Federal Reserve Financial Services Systems Operations Specialist I \ II

Role overview Support round-the-clock processing and monitoring for large-scale electronic payment and check operations. Working on a third shift, you help keep core processing systems healthy, respond to operational issues in real time, and contribute to testing and improvements under the guidance of experienced operations staff.

Responsibilities - Monitor payment and check processing, core applications, and connected systems; follow procedures to complete critical daily tasks accurately. - Provide real-time operational support, help investigate incidents, and escalate production problems when needed. - Review operational and customer-volume trends to help identify patterns and opportunities to improve processes. - Assist with business testing, defect tracking, and launches of system enhancements or new services. - Coordinate operational information across teams and provide timely support to technical or customer service colleagues. - Contribute to project activities such as planning, meetings, research, documentation, and follow-up; some shifts may also support customer calls or preliminary settlement work.

Requirements - High school diploma or GED; an associate degree or equivalent experience is preferred. - For Specialist I, less than two years of relevant experience; for Specialist II, two to five years is preferred. - Ability to learn operational systems and procedures, stay composed under pressure, and adapt to changing priorities. - Clear written and verbal communication, a collaborative approach, and a customer-service mindset. - Occasional weekend work may be required during testing periods.

Benefits and work setup The scheduled shift is Monday through Friday, midnight to 8:30 a.m. Eastern, within a 24-hour, six-day operating model. Benefits include medical, dental, and vision coverage, a retirement plan with match and pension, paid vacation and holidays, education assistance, professional development, and subsidized public transportation. Employment is subject to required background and employment screening.