Senior Onboarding Customer Success Manager

Role overview Lead enterprise customers through the deployment of identity and access technology, from the pre-sales handoff through implementation and value realization. You will coordinate delivery across customer and internal teams, then transition customers to their ongoing success manager once deployment is complete.

Responsibilities - Set deployment strategy and manage each phase of the project to meet agreed timelines and goals. - Track project risks, decisions, issues, and actions, and keep teams focused on customer business outcomes. - Coordinate customer stakeholders, including executives and technical specialists, alongside internal sales, product, support, consulting, and engineering teams. - Assess customer goals and environment, create an achievable plan, and guide contributors—including third parties—through delivery. - Set expectations, recommend changes, and redirect teams when needed to keep engagements on track. - Prepare and share project communications with audiences at different levels.

Requirements - Significant experience leading enterprise customer deployments and complex technical projects with both customer and vendor participants. - Knowledge of project management practices for large programs, including cloud deployments or migrations. - Familiarity with technology across infrastructure, business applications, data, security, and application platforms. - Confidence presenting to C-level executives as well as technical subject matter experts. - Strong communication, planning, people management, influencing, and negotiation skills. - Ability to manage competing priorities and escalations under pressure, with a hands-on approach to customer outcomes.

Benefits and work setup - Travel to customer locations may be required; expected travel is under 25%. - Flexible, collaborative work environment; listed benefits include paid time off and holidays, parental leave, healthcare options, retirement programs, education reimbursement, and commuter support in some locations.