Director, Partner Operations

Role overview Lead the operational strategy and infrastructure behind a global partner ecosystem in a business-to-business software environment. The role spans partner programs, systems, data, and performance reporting, working across sales, alliances, finance, product, marketing, and executive teams.

Responsibilities - Set partner operations strategy and build scalable processes for reseller, referral, systems integration, managed service, technology, and cloud marketplace partners. - Develop dashboards and reporting to track partner performance, pipeline, and influence. - Coordinate with sales and revenue operations to integrate partner data into sales systems and improve indirect sales processes, including deal registration, attribution, and compensation. - Support partner program design, tiers, incentives, onboarding, certification, enablement, and compliance tracking. - Guide partner lifecycle tools and integrations, working with IT and vendors to improve their capabilities. - Serve as an operations contact for partner sales and alliances, and align go-to-market work with product and marketing teams.

Requirements - 10 or more years in sales operations, channel or partner operations, or a similar role in business-to-business software. - Strong understanding of partner ecosystems, including resellers, global and regional integrators, software vendors, managed service providers, and large cloud platforms. - Experience designing partner programs and enablement processes. - Ability to improve CRM and partner relationship management systems, integrations, and data quality. - Analytical experience with forecasting, attribution, and performance measurement. - Strong project management and cross-functional communication skills. - Familiarity with Salesforce, partner relationship management tools, and business intelligence or reporting platforms.

Nice to have - Experience in identity or security software.

Benefits and work setup The source describes a flexible, collaborative work environment and lists paid time off and holidays, parental leave, healthcare options, retirement programs, education reimbursement, and commuter support in some locations. It also mentions employee resource groups and team events.