Product Researcher

Role overview This role drives research that informs product direction, curriculum design, and go-to-market decisions for a workforce development platform serving frontline employees and managers. Sitting within the Product & Design function, the researcher partners across product, design, learning experience, and GTM teams to keep every decision grounded in real user behavior.

Responsibilities - Plan, run, and synthesize a range of research studies, from landscape scans to usability tests, informing both product and curriculum decisions - Support early-stage exploration of new product areas and industries, identifying pain points and opportunity areas among users - Conduct pre-release usability testing and post-release monitoring using quantitative data, surveys, interviews, and session replays - Gather curriculum input from subject matter experts and translate research findings into curriculum priorities - Build and maintain a pipeline of subject matter expert advisors, including sourcing, screening, scheduling, and compensation logistics - Organize research repositories and operations so findings remain accessible, and identify where automation can improve efficiency without losing quality

Requirements - 3+ years of experience in research, data, or insights roles such as consulting, venture or impact investing, or user research - Comfort working from limited information and fluency with both qualitative and quantitative methods - Experience operating in a startup or small team environment, owning loosely defined projects end to end - Ability to synthesize research into actionable insights and communicate them effectively to decision-makers - Familiarity with research operations, including repositories, survey platforms, recruitment networks, and transcription or tagging tools

Nice to have - Existing knowledge of, or experience researching, the financial services industry or frontline workers - Hands-on experience using current AI tools relevant to product research and design

Benefits and work setup - Remote-first culture with a company-provided laptop - Competitive salary by geographic tier, with NYC metro and San Francisco at $150K–$170K, Tier 2 at $130K–$155K, and Tier 3 at $115K–$140K - 100% employer-paid medical, dental, and vision coverage for employees, with 50% coverage for dependents, plus optional supplemental life insurance - Flexible spending account, employee assistance program, and free access to wellbeing apps - Flexible paid time off, 13 paid holidays, and generous paid parental leave - Short- and long-term disability, 100% company-paid life insurance, 401(k), and discounted pet insurance - Annual professional development budget