Senior Engineering Manager, Customer Runtimes

Role overview Lead a substantial engineering organization responsible for infrastructure services that run high-traffic content-management and web application workloads. You’ll guide a modernization effort across a large production fleet, balancing platform capability, reliability, delivery, and operational load while developing engineering leaders and teams.

Responsibilities - Coach and develop engineers, including senior technical staff, while supporting team effectiveness through change and uncertainty. - Set direction and translate organizational priorities into team goals, actionable work, and clear ownership. - Coordinate multiple critical projects as priorities shift, accounting for quality, delivery, and on-call demands. - Lead architecture discussions, review important code, and provide technical guidance on infrastructure decisions. - Align engineering plans with product, customer, and cross-functional stakeholders. - Support infrastructure modernization and advocate for changes that improve outcomes for the team and organization.

Requirements - 12 or more years in software development, including a strong technical foundation at Staff or Principal engineer level. - At least 3 years of direct people management, including experience with large, distributed teams and multiple subteams. - Demonstrated ability to develop engineers, set expectations, give candid feedback, and manage performance. - Record of delivering several projects at once and leading cloud or infrastructure modernization across critical fleets. - Experience designing large-scale cloud platforms and working with distributed systems, orchestration, databases, and caching technologies. - Production experience operating and automating Linux fleets, including infrastructure-as-code; working knowledge of Python, Go, or another modern language. - Familiarity with structured development methods and AI coding assistants.

Benefits and work setup - The listing specifies an in-office workspace in Vancouver, British Columbia. - Benefits include compensation and equity, paid time off and sick leave, company holidays, medical, dental and vision coverage, equipment, and a monthly allowance for wellness and learning.