Product Operations Support Specialist

Role overview Provide second-level support for the software and services used to deliver teaching and learning across K–12 schools. You will investigate issues escalated by a helpdesk, coordinate with vendors and internal teams, and keep guidance and training materials current. The position suits an organized problem-solver who communicates clearly and wants to grow in education technology operations.

Responsibilities - Investigate escalated support tickets involving curriculum tools, learning management systems, student information systems, and internal platforms. - Resolve issues where possible, or route complex cases to the right internal specialist or vendor and track them through closure. - Help the helpdesk troubleshoot supported tools and maintain a clear record of recurring problems and resolutions. - Coordinate vendor communications, follow-ups, meetings, onboarding, and routine check-ins. - Create and update help articles, procedures, FAQs, and other internal knowledge-base materials. - Support training logistics and materials, identify possible training gaps, and contribute to product operations improvements.

Requirements - One to three years of professional experience, ideally in support, operations, or coordination. - Experience working in K–12 education. - Strong written and verbal communication, organization, and ability to manage multiple tickets, tools, and vendor relationships. - Ability to learn new software systems quickly and work independently in a fully remote setting. - Experience using a ticketing system; Zendesk or Jira experience is preferred.

Nice to have - College degree. - Familiarity with learning management systems, student information systems, or Clever. - Experience coordinating vendors or creating end-user documentation and training materials.

Benefits and work setup - Fully remote work. - Listed annual starting salary range is $50,000–$55,000. - Benefits include medical, dental, and vision insurance, a 401(k), life and disability insurance, 10 paid holidays, and paid time off for sick, vacation, and personal absences.