Associate Member Support Specialist

Role overview

Support current and prospective members as they learn about a digital care program, determine eligibility, enroll, and resolve billing questions. This entry level role focuses on timely, empathetic service across phone, email, and chat while navigating multiple systems and workflows. It suits someone who is comfortable solving problems independently and adapting as processes evolve.

Responsibilities

- Learn program offerings, eligibility, enrollment, billing, common member challenges, and troubleshooting steps. - Respond to questions and concerns through email, phone, and chat with clear, warm, professional communication. - Investigate member issues across relevant tools and processes and provide efficient, accurate solutions. - Keep members informed and help strengthen their relationship with the service through dependable support.

Requirements

- At least one year of experience in a call center or other customer facing role. - Strong spoken and written communication, interpersonal skills, and a helpful service approach. - Ability to manage several processes and workflows at once and work independently in a remote environment. - Reliable punctuality and communication, with flexibility to work shifts between 4 a.m. and 8 p.m. Pacific, including possible evenings, weekends, and holidays.

Nice to have

- A bachelor’s degree or equivalent experience. - Experience in remote or fast paced work settings, familiarity with health privacy requirements, or experience using contact center and ticketing systems. - Familiarity with AI tools.

Benefits and work setup

The listing describes medical, dental, and vision coverage, a retirement plan with a 2% company match, learning and development stipends, and access to a discounted employee stock purchase plan.