Remote job
Mission Engineer II - Grand Rapids
Job details
About this role
Role overview
Work alongside public safety agencies to turn operational challenges into practical technical solutions. You’ll learn how an agency works, build and refine tools using its technology environment, and help move solutions into lasting use. The role also provides technical continuity by coordinating with internal teams when complex customer needs arise.
Responsibilities - Embed with agency staff and leaders to understand workflows, systems, priorities, and points of friction. - Translate operational needs into technical requirements and measurable outcomes. - Build applications, dashboards, workflows, and automations; test and refine them with end users. - Apply APIs, scripting, data, and responsible AI practices within approved development and security environments. - Support adoption, document reusable solutions, and improve them based on real-world use. - Help coordinate technical issues and deployment alignment by connecting the appropriate specialist teams.
Requirements - Typically 3–5 or more years in a hands-on technical field such as software or solutions engineering, systems, consulting, or implementation. - Experience building technical solutions and working knowledge of APIs, programming or scripting, data, testing, debugging, and modern development practices. - Understanding of AI concepts and practical uses, with the curiosity to learn new platforms quickly. - Ability to investigate ambiguous problems and communicate clearly with technical and non-technical people. - Customer-focused approach and interest in understanding how organizations operate. - Ability to meet onsite engagement needs and obtain and maintain CJIS compliance and applicable agency background clearances.
Nice to have - Experience with Python, JavaScript, SQL, REST APIs, cloud platforms, modern frameworks, AI tools, workflow automation, or low-code development. - Familiarity with public safety, government, defense, military, intelligence, or other mission-critical settings.
Benefits and work setup - Onsite work with travel; the role requires a consistent presence with assigned agencies.