Senior Customer Success Engineer - Cortex Cloud

Role overview Help enterprise customers adopt and operate cloud security solutions during cloud transformation programs. As a senior technical advisor, you will work with security, information security, and DevOps teams to connect security capabilities to customer goals, improve operational value, and resolve technical issues across varied cloud environments.

Responsibilities - Guide customers through implementation and operational use of cloud security capabilities to meet business and security objectives. - Build or advise on integrations and workflows that connect security tools with customer operations. - Investigate customer support requests, reproduce issues, identify workarounds, and coordinate timely resolution with engineering teams. - Advise on cloud security governance and change management programs, and identify risks with mitigation plans. - Represent customer needs in product feedback and map technical capabilities to customer priorities.

Requirements - Relevant experience in customer success, consulting, support, or pre- or post-sales technical roles. - Experience supporting cloud-native security products and working with public cloud infrastructure. - Scripting familiarity with Python, JSON, YAML, and Bash. - Practical experience with containers, Kubernetes or Docker, Linux, cloud providers, CI/CD, registries, and serverless environments. - Strong independent troubleshooting, consulting, and project management skills across complex environments. - Ability to manage escalations, balance expectations, and communicate technical concepts to non-technical audiences.

Nice to have Cloud, security, or technology certifications; familiarity with SIEM, vulnerability management, firewalls, malware, exploits, or operating system behavior; and experience with enterprise cybersecurity platforms.

Benefits and work setup The role is remote. Work visa sponsorship is not available.