Customer Success Manager (US)

Role overview Guide customers using software and analytics solutions, taking ownership of project deliverables and the client relationship. The role combines presenting business insights, coordinating professional services, and managing renewals and account growth.

Responsibilities - Own client-facing project outputs, including presentations, reports, and insights, and ensure they are delivered on time and to a high standard. - Lead customer meetings and explain analytical findings as practical business recommendations. - Coordinate with analytics, platform, model development, and implementation teams to align on goals and timelines. - Manage renewals for assigned accounts and identify opportunities for additional services, licenses, modules, or integrations. - Track engagement outcomes and maintain strong, ongoing customer relationships.

Requirements - Bachelor’s degree in business, analytics, marketing, or a related field; a graduate degree is preferred. - At least five years in customer success, account management, or professional services in a software or analytics setting. - Strong communication and presentation skills, including experience leading client meetings. - Ability to manage multiple projects and priorities in a fast-paced environment. - Familiarity with analytics concepts and business intelligence or data visualization platforms.

Nice to have - Experience collaborating with data science, product, and implementation teams. - Commercial judgment, including experience with renewals and identifying expansion opportunities. - Strategic problem-solving and strong organizational skills.