Customer Support Specialist (French Speaking)

Role overview Support legal professionals and their clients as they learn and use legal practice software, handling customer questions in both French and English. As support expands into a newer French-language market, you’ll help establish effective service practices, take ownership of unresolved issues, and share customer feedback with internal teams.

Responsibilities - Respond to customer requests primarily by phone, as well as through chat and email, in French and English. - Diagnose product questions and technical issues, resolve them where possible, and guide customers toward effective use of product features. - Own customer issues through resolution, coordinating with product, sales, customer success, and other teams when an established process is unavailable. - Recognize when customers may benefit from an additional service and connect them with the relevant team. - Capture market and customer feedback to inform product and support improvements. - Build product expertise through structured training and coaching, and contribute to teammates’ learning as experience grows.

Requirements - Native or fluent French and professional written and spoken English. - Customer-facing experience, with strong problem-solving, multitasking, and issue-summary skills. - Ownership, initiative, and the ability to work effectively amid change and ambiguity. - A bachelor’s degree, diploma, or equivalent professional experience.

Nice to have - Experience in the legal sector or familiarity with the justice system; a technical, scientific, or accounting background.

Benefits and work setup - Full-time, permanent role based in a Dublin hub, with a hybrid schedule and at least two office days each week for local staff. Typical hours are 8 a.m. to 5 p.m. Irish time, with some shift flexibility. - Pay range is €49,600–€67,000. Benefits include health and dental coverage, pension contributions, flexible time off, and structured training and coaching. Strong performance may open opportunities to move into other roles after 12–24 months.