Customer Support Specialist - 2/2 schedule - Freelance Contract

Role overview Help users resolve questions about a mobile app through written support. This freelance contractor role focuses on timely, accurate email responses, identifying issues that need technical attention, and sharing user insights that can improve the product and support processes. The schedule repeats two active days followed by two days off, including public holidays, with 11-hour shifts.

Responsibilities - Respond to user questions about using the app through email. - Escalate technical issues to engineering colleagues. - Identify user needs and share relevant observations with the product team. - Contribute to projects that improve support processes. - Maintain response speed and support quality targets.

Requirements - Excellent command of English. - Strong communication and problem-solving skills. - Patience and ability to work under stress. - Interest in modern technology. - Availability for the repeating two-on, two-off schedule, including public holidays and 11-hour active shifts.

Nice to have Knowledge of an additional language.

Benefits and work setup The engagement is freelance contract work for someone in an EU time zone. Compensation is up to €11.10 gross per hour. The listing states that this contractor role does not include employee benefits such as health insurance or paid leave.