Service Support Representative - Apps

Role overview Provide administrative support for insurance application and claims operations. You’ll handle daily processing tasks, route incoming mail, and help move new business applications through carrier review, working with sales colleagues or carrier contacts when questions need resolution.

Responsibilities - Check plan details to process applications, enrollments, and claims accurately. - Complete assigned daily work within carrier or association guidelines and department targets. - Contact sales or carrier teams to clarify questions that affect processing. - Prepare and print daily batches of new business issue packets. - Send outgoing mail to the mailroom and route incoming mail to the appropriate team. - Process daily carrier decision files for new business.

Requirements - High school diploma or equivalent. - At least one year of related operations experience, or an equivalent combination of education and experience. - Basic computer skills, including Microsoft Word, Excel, and Outlook. - Strong attention to detail and organization, with the ability to prioritize several tasks during the day. - Interpersonal skills to work effectively with colleagues across the organization.

Benefits and work setup Benefits may include medical, prescription, dental, vision, life, and disability coverage; retirement and employee stock purchase plans; student loan assistance; tuition reimbursement; mental health resources; paid time off; holidays; and partner discounts. Eligibility and offerings may vary by location or business unit.