Remote job
Sr. Manager of IT & Operations
Job details
About this role
Role overview
Lead day-to-day IT operations and improve the internal technology environment as the organization grows. The role combines hands-on systems administration with roadmap delivery, security and compliance ownership, vendor management, and support for a distributed workforce.
Responsibilities
- Administer endpoints, identity and access, SaaS applications, and corporate infrastructure, keeping systems reliable and employees productive. - Maintain and deliver an IT roadmap, identifying gaps and prioritizing improvements that support organizational growth. - Manage the technology budget and vendor relationships, including renewals, contract negotiations, cost control, and removal of redundant tools. - Lead IT audit evidence and controls for SOC 2, maintain security policies, and shift compliance work toward proactive risk reduction. - Configure Google Workspace, SSO, SAML, conditional access, and endpoint security across Mac, Windows, and mobile devices. - Automate onboarding, offboarding, and hardware provisioning; maintain audit-ready documentation and train employees on security practices.
Requirements
- At least seven years in IT, systems administration, or technical operations, including one to two years in a lead or management role. - Experience in a SaaS or startup environment and hands-on skills in IAM, MDM, SAML/SSO, Google Workspace administration, and scripting. - Comfortable working in both command-line tools and administrative consoles; able to use scripting or low-code tools to reduce manual work. - Strong operational habits: resolve support issues, address root causes, document systems, and track reliability, resolution time, and employee experience. - Sound judgment balancing security and compliance with usability, and ability to work with executives and department leads.
Benefits and work setup
The role is fully remote within the U.S., with at least four hours of daily overlap with team core hours. Meetings are collaborative and video-based; other work is async-first. Benefits listed include equity, unlimited paid time off with a minimum annual leave expectation, paid parental leave, medical, dental and vision coverage, a MacBook and home-office stipend, an annual company gathering, and mental health services.