Principal Technical Program Manager

Role overview Lead complex technical programs that connect business priorities with coordinated delivery across engineering, product, and other teams. This principal-level individual contributor role also helps establish repeatable program management practices, improve delivery predictability, and advise senior leaders on progress, tradeoffs, and resource needs.

Responsibilities - Drive cross-functional technical initiatives tied to company objectives, ensuring stakeholder requests connect to measurable outcomes. - Partner with engineering and business leaders on scope, priorities, timelines, and impact, and manage dependencies across teams. - Set planning and review rhythms, including quarterly planning, program reviews, multi-quarter roadmaps, and launch readiness checks. - Provide audience-appropriate updates, from executive summaries to detailed engineering delivery views. - Use delivery metrics and retrospectives to identify bottlenecks and improve predictability, cycle time, efficiency, and program health. - Establish standards for program intake, planning, prioritization, reporting, and delivery; lead changes to practices, tools, or team structures. - Coordinate high-stakes launches, escalations, and incidents, and provide capacity and resourcing data for planning. - Maintain program documentation and onboarding materials, and help develop other program managers.

Requirements - Eight or more years in technical program management or an equivalent strategic technical role, including at least three years leading programs across multiple teams or business units. - Strong working knowledge of Agile software development, such as Scrum or SAFe. - Technical fluency to understand architecture, APIs, integrations, and dependencies, and explain complex systems in business-friendly terms. - Experience tying programs to objectives and measurable outcomes, and using delivery metrics to improve performance. - Strong written and verbal communication, including executive presentations and status updates tailored to different audiences. - Ability to prioritize, work autonomously, and influence cross-functional stakeholders. - Hands-on experience with Jira and other project management tools for delivery at scale.

Nice to have Scrum or SAFe certification; healthcare, virtual care, or integration experience; work with distributed or fast-growing teams; delivery of AI or machine learning projects; or experience introducing and measuring AI-assisted team workflows.

Benefits and work setup Salaried benefits include medical, dental, and vision coverage; flexible spending or health savings accounts; flexible paid time off; a 401(k) with company match; and life and pet insurance.