Customer Master Data Specialist

Role overview The Customer Master Data Specialist serves as the primary subject matter expert for customer master data within an SAP environment, owning the full lifecycle of customer onboarding and ongoing record maintenance. This role blends hands-on data stewardship with governance responsibilities, ensuring accuracy, compliance, and operational efficiency across enterprise systems.

Responsibilities - Act as the SAP SME for customer master data, managing creation, updates, and hierarchies such as Sold-To, Ship-To, Bill-To, Payer, and partner functions. - Process new account requests and maintain customer records within established SLAs, performing regular auditing, cleansing, and deduplication. - Verify and validate onboarding documentation including credit applications, tax forms, bank details, and legal agreements before system entry. - Author, maintain, and train cross-functional teams on Standard Operating Procedures for data workflows. - Troubleshoot data errors that affect order processing, billing, tax determination, and reporting. - Partner with IT during SAP upgrades, migrations, and UAT, while monitoring KPIs tied to turnaround time, accuracy, and compliance.

Requirements - Bachelor's degree in Business, Information Systems, Finance, Supply Chain, or related field, or equivalent work experience. - 3–5+ years of hands-on experience managing customer master data in SAP (ECC or S/4HANA). - Demonstrated ability to write, maintain, and train others on SOPs. - Experience reviewing legal, financial, and tax documentation for onboarding compliance. - Strong communication and stakeholder management abilities across Sales, Finance, and IT.

Nice to have - Familiarity with SAP partner functions, customer hierarchies, and SD/FI integration points. - Experience with MDM tools, workflow engines, or SAP Master Data Governance. - Strong Excel skills including VLOOKUPs and pivot tables for analysis and mass uploads.