(Associate) Product Manager, Organ Health

Role overview This early-career product role supports an organ health portfolio spanning transplant monitoring and renal genetics testing. It combines product learning and operational support: the associate monitors cases, helps teams resolve questions, and uses performance data to identify trends and improvement opportunities. The position is remote with periodic onsite work, and requires living within a two-hour drive of Austin and commuting to the site a few times each month.

Responsibilities - Build working knowledge of product technology, clinical use, customer workflows, and the operations that support testing. - Respond to product and case questions from internal and field teams, directing issues to the right partners and escalating when needed. - Track case progress and turnaround times, identify delays or risks, and coordinate with laboratory and operations teams to move cases forward. - Provide attentive support for priority cases and assist with clinical study operational needs. - Maintain product documentation, coordinate ongoing processes, and identify ways to improve them. - Use analytics and AI tools to report on operational and product measures; support data review and cleanup for validation and quality work.

Requirements - Bachelor's degree required; a background in molecular biology, genetics, bioinformatics, or biological sciences is preferred. - Basic genetics knowledge and the ability to learn technical and clinical topics and explain them clearly. - Strong written and verbal communication, organization, and attention to detail; able to manage multiple tasks through resolution. - Comfortable working with data and analytics tools; able to collaborate across clinical, laboratory, operations, commercial, and regulatory teams. - One to two years of professional experience is the intended profile. Relevant experience in product, program, laboratory, clinical study, genetic counseling, or customer support work is useful. - Able to learn laboratory information management and case tracking systems; prior familiarity is welcome.

Nice to have - An advanced degree or experience in life sciences, biotechnology, genetic testing, or diagnostics. - Familiarity with transplant care, nephrology, or cell-free DNA testing.

Benefits and work setup - Remote work with periodic onsite attendance near Austin, Texas; the source lists an Austin pay range of $70,200–$100,800 annually, with actual compensation dependent on candidate qualifications and location. - Benefits listed include medical, dental, vision, life, and disability coverage for eligible employees and dependents, along with retirement, commuter, family leave, and fertility care benefits.