Forward Deployed Engineer, Mid-Market - São Paulo 🇧🇷

Role overview Launch and improve AI agents that support debt collection for mid-market customers in Brazil. You’ll manage several implementations at once, taking each from kickoff to production in roughly four weeks, then use performance data and customer feedback to improve the agent and the team’s delivery process. The role is based in São Paulo and serves organizations across lending, telecom, utilities, healthcare and servicing.

Responsibilities - Run parallel customer implementations from planning through go-live, keeping each on schedule. - Adapt reusable agent templates to customer policies, products and communication style. - Configure contact timing, retries, channels, payment links and handoffs to human agents within applicable regulations. - Set up customer data imports and exports, and test agents with simulations before launch. - Analyze production outcomes such as contact rates, payment promises and completed payments; explain findings and refine agents or contact strategies. - Turn recurring implementation work into templates or tools, document handoffs, and share customer feedback and product gaps with product and engineering teams.

Requirements - Around 1–3 years in a technical role such as software or solutions engineering, implementation, technical support or consulting; strong graduates are also welcome. - Ability to work with Python and/or TypeScript, SQL, APIs and data files. - Interest in structured, repeatable work and automating tasks where possible. - Ability to manage several projects at once and keep them moving on schedule. - Clear communication with customers and teammates. - Native-level Portuguese and fluent English.

Nice to have - Practical experience with LLMs, including prompting, evaluations or small agent projects. - Exposure to collections, lending, telecom, utilities or related customer operations. - A degree in computer science, engineering or mathematics, or equivalent experience.

Benefits and work setup - Competitive salary based on skills, experience and impact, plus stock options. - Training, knowledge sharing and opportunities to learn from other startups. - Hybrid schedule in São Paulo: typically three days in the office and two remote, with flexibility in how you organize your work.