Forward Deployed Engineer, Enterprise - Amsterdam 🇳🇱

Role overview Own technical delivery of AI agents for enterprise banks and lenders, from an initial proof of concept through production launch and ongoing performance improvement. You will turn customers’ operational policies and systems into tested agent behavior for sensitive collections conversations, then use production results to refine the agent and the outreach strategy. The role is based in Amsterdam and focuses on deployments for customers in the Netherlands.

Responsibilities - Scope deployments with customer technical and operations leads, then plan implementation, evaluation, and launch. - Define agent procedures, safeguards, and escalation paths, and translate them into prompts and agent logic for identification, negotiation, and payment conversations. - Configure outreach timing, retry rules, channels, payment links, and human handoffs to meet customer needs and applicable country requirements. - Build simulations, evaluation harnesses, and regression tests based on real call outcomes. - Integrate with customer banking, collections, data, and telephony systems; diagnose issues using transcripts, traces, and logs. - Analyze production metrics with SQL and dashboards, explain results to customers, and use findings to improve agent behavior and contact strategy.

Requirements - Experience in software engineering, technical consulting, or technical product management. - Ability to write code and SQL, work with APIs, and build end-to-end integrations. - Hands-on experience building with language models, including prompting, evaluation, safeguards, and tool use. - Experience delivering production systems for enterprise customers through structured testing and iteration. - Ability to explain technical decisions to senior stakeholders and turn requirements into a delivery plan. - Comfort working in fast-moving, ambiguous situations; native-level Dutch and fluent English.

Nice to have - Background in banking, lending, collections, or regulated customer communications. - Voice AI or telephony experience. - A degree in computer science, engineering, or mathematics, or equivalent experience.

Benefits and work setup - Hybrid arrangement typically involving three days per week in the Amsterdam office and two remote days, with flexibility in how work is organized. - Competitive salary based on skills, experience, and impact, plus stock options. - Training, knowledge sharing, and exposure to other startups.