Forward Deployed Engineer, Enterprise - Barcelona 🇪🇸

Role overview Own the technical delivery and ongoing performance of AI agents that support debt collection for banks and large lenders. You’ll shape each deployment with customer teams, from proof of concept through production, then use operational data to improve agent behavior and the contact strategy. The role is based in Barcelona and focuses on deployments in Spain.

Responsibilities - Scope customer needs and deliver agent builds from initial proof of concept through evaluation and launch. - Translate collection policies into agent procedures, including actions, safeguards, escalation paths and payment conversations. - Configure outreach across voice and messaging channels, accounting for contact rules, timing, retries and handoffs to human agents. - Build tests and simulations, integrate with customer platforms, and investigate issues using transcripts, traces and logs. - Analyze performance with SQL and dashboards, explain results to stakeholders, and apply findings to agent or strategy improvements. - Turn deployment learnings into reusable tools, tests and practices with product and engineering partners.

Requirements - Experience in software engineering, technical consulting or technical product management. - Ability to write code and SQL, work with APIs and deliver integrations end to end. - Practical experience building with large language models, including prompts, evaluations, safeguards, tool use or testing harnesses. - Experience delivering and iterating on production systems for enterprise customers. - Clear communication with senior stakeholders and ability to turn requirements into delivery plans. - Native-level Spanish and fluent English; comfort working through ambiguity.

Nice to have - Experience in banking, lending, collections or regulated customer communications. - Voice AI or telephony experience. - A degree in computer science, engineering or mathematics, or equivalent experience.

Benefits and work setup - Hybrid work, typically three days in the Barcelona office and two days remote, with flexibility in arranging work. - Competitive salary, stock options, learning and development opportunities, and meal, transport and restaurant benefits.