Vehicle Support Specialist

Role overview

Provide front-line support to users and administrators of vehicle management and reimbursement software. You’ll handle questions through phone, email, and web chat, build product knowledge, and work with other teams to resolve issues. Training begins with end-user support and progresses to administrator support.

Responsibilities - Respond to customer questions and resolve issues of varying complexity within service targets. - Set clear expectations and deliver helpful, customer-focused support. - Track cases, updates, and follow-up tasks in a ticketing system. - Review customer forms and documentation when needed. - Develop expertise in assigned products and support procedures. - Coordinate with product, customer success, account, and end-user support teams to address issues.

Requirements - Strong written and verbal communication, including the ability to explain technical topics clearly. - Organized, detail-oriented approach and ability to prioritize work against timelines. - Problem-solving skills and a dependable, collaborative working style. - Proficiency with Microsoft Office. - The role is suited to someone with up to three years of customer support experience; business-to-business or software-as-a-service support is useful.

Nice to have - Fluency in French or Spanish. - Experience with Zendesk.

Benefits and work setup - Remote work; preference is given to candidates in Eastern or Central time zones. - Medical, dental, and vision coverage; retirement plan with employer match; paid time off and sick time; disability and life coverage; and flexible spending or health savings accounts. - Additional offerings include home office and internet or cellular reimbursements, family planning and parenting support, and mental health services.