Remote WFH Response Associate, Roadside Assistance (CSR)

Role overview Help motorists who need roadside assistance by serving as their first point of contact during an unexpected vehicle problem. You’ll gather information, arrange appropriate help, and guide callers through what happens next, bringing calm and clear communication to stressful situations. This is a remote customer support role handling live inbound calls and coordinating with roadside service providers.

Responsibilities - Answer calls from stranded drivers and collect accurate details about their location and vehicle issue. - Arrange timely assistance, such as towing or on-site service, by coordinating with external providers. - Listen actively and reassure callers who may be anxious, frustrated, or unsure of their location. - Explain next steps clearly and keep service progress accurate in multiple web-based systems. - Work with colleagues and managers in a virtual, performance-focused team.

Requirements - Strong listening and communication skills, including the ability to ask useful follow-up questions. - Empathy, patience, and a steady manner when supporting people under pressure. - Sound judgment and the ability to make timely decisions in changing situations. - Comfort using multiple digital tools while managing a live conversation. - Authorization to work full time in the United States; employer visa sponsorship is not available.

Benefits and work setup - Remote role; contact-center staff can accrue up to three weeks of paid time off per year, with paid sick leave and ten paid holidays. - Benefits include health, dental, vision, disability, life, and mental health coverage; a 401(k) match; tuition assistance; parental planning support; and incentive programs. - Listed national pay rate: $16.25 per hour.