Mid Support Engineer

Role overview

Provide production support for regional business applications, helping keep services available and meet agreed service levels. The work combines incident response, database troubleshooting, monitoring, and support for deployments and the underlying infrastructure.

Responsibilities - Monitor production applications and respond to incidents to limit downtime and restore service. - Write and troubleshoot Oracle SQL, including data definition and manipulation statements, joins, aggregates, and conditional logic. - Analyze server and application logs, and build or refine dashboards and alerts for earlier issue detection. - Assist with CI/CD and deployments, using version control and deployment tools while investigating application problems. - Set up and maintain the tools and infrastructure needed for support work. - Follow incident, problem, and change request processes.

Requirements - 3–8 years of experience in production or technical support. - Strong Oracle database knowledge and practical SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements. - Experience with Linux infrastructure and cloud services. - Ability to monitor and debug application and server logs, and to create or optimize alerts and dashboards. - Hands-on experience with Splunk, Dynatrace, or comparable monitoring tools. - Experience with GitHub, Jenkins, and CI/CD deployments, plus familiarity with ITIL incident, problem, and RFC processes.

Nice to have

Experience supporting business-critical applications in 24/7 environments with strict availability targets; familiarity with data management or analytics platforms; and a strong record of troubleshooting and resolving incidents.

Benefits and work setup

Remote role based in Costa Rica.