Remote WFH Response Associate, Roadside Assistance (CSR)

Role overview Support motorists who need roadside help by handling inbound calls and arranging assistance for problems such as breakdowns, flat tires, lockouts, battery issues, fuel delivery, and towing. You will guide callers through stressful situations, gather accurate details, and coordinate dispatch so they understand what happens next and help can reach them.

Responsibilities - Answer a high volume of inbound calls from drivers seeking roadside assistance. - Listen carefully, confirm the caller’s location and vehicle issue, and ask questions to fill in missing details. - Arrange appropriate service through external roadside providers and track dispatch progress. - Explain next steps clearly and reassure callers who may be anxious, upset, or unsure of their location. - Use multiple web-based systems and dispatch tools while keeping case details accurate. - Coordinate with colleagues and managers in a remote, performance-focused team.

Requirements - Demonstrate empathy and patience when helping people in urgent or emotionally difficult situations. - Communicate clearly, actively listen, and provide concise information to callers and service partners. - Stay composed, exercise sound judgment, and make timely decisions under pressure. - Manage several digital tools and details at once while maintaining accuracy. - Be available to work in a remote contact center environment and collaborate using online communication tools. - Be currently authorized to work full-time in the United States; the role does not offer visa sponsorship.

Benefits and work setup This is a work-from-home contact center role. The listing describes health, dental, vision, disability, life, and mental health coverage; a 401(k) with company match; tuition assistance; paid sick leave, holidays, and accrued paid time off; parental planning benefits; and bonus or incentive programs. The stated national pay rate is $16.25 per hour.