Customer Success Manager

Role overview Guide healthcare customers through the full lifecycle of adopting a technology solution, from implementation to ongoing use, renewal, and expansion. The role centers on understanding customer goals, building trusted relationships, and using customer insights to improve satisfaction, retention, and business outcomes.

Responsibilities - Support customers through implementation, product adoption, renewal, and growth. - Advise customers on how to use the solution to meet their business objectives and realize value. - Analyze customer information to identify engagement needs, satisfaction concerns, and retention risks. - Surface customer needs and renewal or expansion opportunities, then coordinate follow-through with internal teams. - Work closely with customer success, sales, implementation, and support colleagues to deliver a consistent customer experience.

Requirements - At least three years of customer success or account management experience delivering technology or software solutions in healthcare; SaaS experience is strongly preferred. - Knowledge of at least one healthcare area, such as value-based care, electronic medical records, quality programs, health information management, or commercial, Medicare, or Medicaid insurance. - Bachelor's degree required; a healthcare-related field is preferred. - Proficiency with CRM systems and modern customer success software. - Strong analytical, written, and verbal communication skills, with the ability to turn insights into practical customer actions. - Good time management and prioritization; able to work independently in a fast-changing environment.

Benefits and work setup - The listed salary range is $95,000–$120,000. The role involves extended periods working at a desk and computer.