Sr Software Engineer, AI Agent Platform

Role overview Set technical direction for a platform powering real-time voice AI used in emergency response operations. The work supports human call takers by handling non-emergency interactions and reducing administrative load, in a mission-critical environment where reliability and human judgment matter. You’ll lead architecture across AI pipelines, telephony, backend systems, and product interfaces while helping the team use AI-assisted development responsibly.

Responsibilities - Lead the design and operation of real-time voice AI systems used at scale by emergency communications teams. - Set architecture and long-term technical direction across platform components. - Take ownership of difficult cross-system problems involving AI pipelines, telephony, backend infrastructure, and product surfaces. - Mentor engineers and establish expectations for code quality, reliability, and release readiness. - Guide the use of AI agents in engineering while ensuring people remain accountable for decisions and shipped work.

Requirements - Extensive software engineering experience with the ability to lead architecture for critical systems. - Strong technical breadth across backend services, infrastructure, and product-facing systems. - Ability to reason about real-time systems and dependable operation in high-consequence workflows. - Experience mentoring engineers and influencing technical direction across a team. - Sound judgment about testing and validating AI-assisted software before release.