Patient Support Coordinator

Role overview Support patients as they navigate appointments, treatment-related administration and other care questions. This phone-focused role handles around 450 inbound and outbound calls a week, including conversations with people who may be anxious or facing complex health challenges. The work is remote within the UK and combines efficient service with patient-centred support.

Responsibilities - Respond to patient enquiries and provide clear guidance, reassurance and practical help. - Arrange appointments, complete documentation and resolve queries accurately. - Handle sensitive or difficult conversations with patience and professionalism. - Coordinate with clinical and pharmacy colleagues to support timely, continuous care. - Keep patient records accurate and follow data protection and internal procedures. - Manage call volumes and competing demands while maintaining a high standard of care.

Requirements - Experience in a busy telephone support, contact centre or patient-facing service role. - Confidence handling complex enquiries and emotionally challenging conversations. - Strong listening, verbal and written communication skills, with the ability to adapt to different people. - Empathy, patience and resilience under pressure. - Good organisation, attention to detail and confidence using multiple systems. - Ability to work independently from home while staying connected with a wider team.

Nice to have - Previous experience in healthcare or patient support.

Benefits and work setup - Fully remote, UK-based work, 40 hours over five days; shifts run 7:30am–4:30pm or 9:30am–6:30pm, with Saturdays included in the working week. - Annual leave starts at 25 days, rising with service to 30 days, plus bank holidays. - Employer pension contributions matched up to 5%, with learning and career development opportunities.