Senior Product Manager - Fraud

Role overview Shape fraud prevention products that protect customers while keeping financial services straightforward for legitimate users. You will set product direction across risk decisions and customer experiences, working with data science, operations, support, and other teams to balance fraud outcomes, compliance needs, and customer impact.

Responsibilities - Define strategy and roadmap for fraud prevention across account integrity, money movement, and related product areas. - Design risk controls and customer flows, including holds, limits, and additional verification, using risk signals to apply appropriate friction. - Build tools for risk and support teams to manage cases, exceptions, and high-touch situations efficiently. - Partner with data science to develop, launch, and improve machine-learning models. - Establish measures for fraud effectiveness, operational workload, and customer experience, then use results to guide product decisions. - Expand risk capabilities so they can support a growing product suite.

Requirements - At least seven years of relevant product management experience, including fraud or risk work in banking or fintech. - Strong understanding of how risk controls affect customer experience, growth, and retention. - Experience with automated decision systems, rules, machine-learning models, and real-time data flows. - Analytical fluency, including interpreting model and rules performance and precision-recall tradeoffs to set priorities. - Track record of leading across functions and balancing risk, compliance, and customer needs. - Strong communication skills and comfort making considered decisions with incomplete information.

Benefits and work setup The rewards package includes base pay, equity, and benefits. Published target base salary ranges are USD $200,700–$250,900 for US employees and CAD $189,700–$237,100 for Canadian employees; offers depend on experience, expertise, location, and internal pay equity.