Project Delivery Director - Fare Payment Modernization

Role overview Lead delivery of a large, multi-year transit technology modernization program in North America, from initial planning through launch and operational handover. The program brings together ticketing, contactless payment, customer-facing digital services, legacy migration, and multiple technology partners. This is a hands-on leadership position, balancing detailed delivery work with program-level direction and senior stakeholder engagement.

Responsibilities - Establish program plans and governance, and translate contractual milestones into schedules, owners, and acceptance criteria. - Coordinate design, integration, testing, phased deployment, migration, and transition to operations. - Maintain the integrated schedule, manage dependencies and the critical path, identify risks, and coordinate recovery plans. - Align engineering, product, architecture, quality, implementation, customer, subcontractor, and third-party teams. - Coordinate integration across software, hardware, APIs, payment services, field equipment, and customer platforms; resolve cross-vendor blockers. - Oversee system and user acceptance testing, defect resolution, and readiness reviews, while representing the program in executive discussions.

Requirements The available source describes a need for an experienced delivery leader with practical experience managing complex technical implementations from start to finish. It emphasizes hands-on coordination with technical teams, subcontractors, and customer stakeholders, as well as the ability to work across strategic planning and implementation details. Further specific qualifications were not available in the source excerpt.

Nice to have - Experience in transit, fare collection, payments, banking, or SaaS. - Familiarity with contactless payments, gateways, acquiring, certification, or financial reconciliation. - Experience integrating software with physical equipment such as validators, fare gates, or ticket machines. - Background delivering large public-sector technology modernization programs. - Curiosity about using AI tools to learn, solve problems, and work more effectively.

Benefits and work setup - Remote role for candidates based in the Eastern United States. - Benefits listed include 20 vacation days plus public holidays, the option to buy five additional days, and an annual office closure between Christmas and New Year; private healthcare and life insurance; training and home-office allowances; enhanced family leave; and the option to work abroad for up to three months per year.