HR Technology Analyst

Role overview

Support the day-to-day operation and accuracy of an HR information system. As a first contact for user requests, the analyst troubleshoots system issues, tests updates before release, audits employee and property records, and helps configure newly added sites. The role also prepares reports and maintains practical guidance for HR system users.

Responsibilities - Triage HR technology support requests, resolve routine issues, and escalate complex cases. - Investigate system errors and workflow problems in the HRIS. - Test software updates before release, record results, and flag defects. - Audit system records and review submitted forms for completeness and accuracy. - Set up new sites in the system and prepare recurring or ad hoc reports and data extracts. - Maintain user guides and process documentation; assist with access roles and workflow configuration.

Requirements - 1–3 years of experience in HRIS, HR operations, help desk support, or a related technology role. - Strong troubleshooting and analytical skills, including identifying root causes of system or data issues. - Proficiency with Excel formulas and pivot tables, and comfort handling large datasets. - Attention to detail and care in handling confidential employee information. - Clear written and verbal communication, including explaining technical issues to nontechnical users. - Ability to manage multiple inquiries and deadlines, especially during system testing and release cycles.

Nice to have - Degree in human resources, business administration, information systems, or a related field; equivalent experience may be considered. - Experience with Dayforce or a comparable HR information system.

Benefits and work setup - Benefits may include medical, dental, vision, life and disability coverage, a 401(k), paid time off, holidays, and wellness programs. - The role involves extended periods sitting or standing, use of standard office equipment, and occasional lifting of files or supplies.