Customer Support Executive - English/German/French - EMEA

Role overview

This remote customer support role helps travelers plan and prepare for adventure-style trips, guiding them from initial inquiry through booking and onto the experience itself. The position sits within a service team that connects guests with a network of partner operators, making sure communication stays smooth and expectations are clear on both sides.

Responsibilities

- Walk guests through researching, selecting, and organizing their trip, offering tailored suggestions along the way - Act as the main point of contact between travelers and partner providers - Respond to inquiries, share relevant information, and resolve issues for both guests and partners - Apply structured problem-solving to handle complex requests and complaints - Maintain a high level of accuracy across booking details and order processing - Work independently from a remote setup while collaborating with the wider team to meet performance targets - Build trusted, lasting relationships that encourage repeat business and partner loyalty

Requirements

- Prior customer service experience is required - Clear, professional written and verbal communication in English - German or French strongly desirable; additional EU languages considered - Strong analytical and problem-solving abilities - Exceptional attention to detail - Comfortable working both independently and as part of a team - Positive attitude with a commitment to delivering high-quality service - Flexibility to work weekends and adapt to a changing schedule - Must reside in the EMEA time zone (outside Amsterdam) for scheduling purposes - Background in fully remote, self-directed work

Nice to have

- Familiarity with scuba diving products and services - Prior experience in the travel industry - A diving certification