Customer Success Manager

Role overview

Help construction teams adopt and get lasting value from project management software. You will guide new and existing customers through deployment, training, workflow improvements, and ongoing engagement, drawing on construction experience to connect the platform to the realities of project work.

Responsibilities - Learn the product and advise customers on configuration and effective use. - Understand each customer’s construction needs and existing technology, then help fit the platform into day-to-day workflows. - Manage a portfolio of accounts, supporting adoption, process improvements, satisfaction, and account growth. - Build durable relationships with customers across field and office roles. - Deliver online and in-person training sessions and product demonstrations. - Share customer feedback with product teams, troubleshoot questions, and help resolve technical issues.

Requirements - At least three years of professional construction experience, ideally across field and office management; local construction experience in Germany is preferred. - Fluency in German and English. - Residence in Austria; the role is remote. - Strong presentation, communication, organization, and time-management skills. - Patience and diplomacy when addressing customer concerns, with confidence communicating across seniority levels and trades. - Understanding of construction from design through completion and how project participants coordinate schedules and budgets. - Resourcefulness in finding solutions tailored to customer needs, plus interest in learning in a changing environment.

Benefits and work setup

The position is remote from Austria and may involve up to 20% travel within Germany, Austria, and Switzerland for team meetings.