Customer Support Executive - APAC Remote (Early Shift)

Role overview Support travelers as they research, book, and prepare for trips, helping them have a smooth experience from initial questions through travel planning. You will coordinate between guests and service partners, resolve issues, and maintain accurate order details. This is a remote customer support position for someone based in an APAC time zone and available for an early shift.

Responsibilities - Guide guests through finding and booking trips, offering recommendations suited to their needs. - Coordinate communication between guests and partners so plans and questions are handled clearly. - Share relevant trip information and respond to inquiries throughout the support process. - Investigate complex requests and complaints, then provide practical resolutions. - Maintain accuracy across order and booking details. - Build positive relationships with guests and partners while working toward team performance goals.

Requirements - Previous customer service experience and experience working remotely with independence. - Fluent English and clear written and verbal communication; additional EU languages are desirable. - Strong analytical and problem-solving skills, attention to detail, and interpersonal skills. - Ability to work both independently and collaboratively, with a positive, service-focused approach. - Availability for weekend work and an early schedule aligned with APAC time zones. - Must be based in the required APAC time zone; the listing excludes Amsterdam and locations outside those time zones.

Nice to have Experience in travel, familiarity with scuba diving products and services, or a diving certification. Additional EU language skills are also desirable.