Partner Success Manager, Manufacturer & Specialty Partnerships

Role overview Own the operational health and growth of relationships with manufacturer and specialty pharmacy partners, while coordinating new agreements from kickoff through launch. The role connects external partners with clinical, operations, pricing, finance, legal, and sales teams to ensure that contracts become reliable services for patients.

Responsibilities - Manage day-to-day partner relationships, run regular check-ins and quarterly reviews, and track referral activity, pricing, service levels, and patient experience. - Coordinate resolution of partner issues involving scheduling, communications, fulfillment, or invoices, and identify opportunities to expand services or access. - Build launch plans for new pharmacy, manufacturer, and infusion center agreements, aligning owners, milestones, workflows, training, and go-live dates. - Coordinate contract pricing setup and updates, checking that system rates reflect signed terms and amendments. - Maintain contract records and track renewals, rate periods, service commitments, and other obligations; coordinate redlines and approvals with legal colleagues. - Improve onboarding and issue-resolution procedures, keep internal teams informed of partner and pricing changes, and reconcile invoices with finance and revenue cycle teams.

Requirements - At least five years of experience in partner success, account management, or partner operations in specialty pharmacy, infusion, pharmaceutical manufacturing, pharmacy benefit management, or healthcare services. - Experience onboarding partners or accounts and managing multiple launches against firm timelines. - Strong relationship skills with both partner leaders and frontline operations teams. - Highly organized, with experience handling contracts, pricing terms, or service-level commitments. - Experience collaborating across clinical, operations, finance, and legal teams.

Nice to have - Knowledge of specialty pharmacy, buy-and-bill, white-bagging, or medical-benefit drug workflows. - Familiarity with common drug pricing benchmarks, rate cards, pharmacy invoicing, and reconciliation. - Experience with healthcare agreements and privacy or data-use documents, or with CRM, project-management, or pricing tools. - Background at a specialty pharmacy, infusion provider, infusion center network, wholesaler, or manufacturer.