ServiceNow Architect

Role overview

Lead the design, implementation, and improvement of ServiceNow solutions for IT modernization work. The role combines platform architecture and hands-on development with integrations, security, performance, and technical guidance for developers and stakeholders. It is a full-time remote position requiring U.S. citizenship and an active Secret or higher security clearance.

Responsibilities

- Design scalable platform solutions that fit business and IT needs and follow sound ServiceNow practices. - Lead implementation planning and phased deployments, balancing performance with long-term maintainability. - Translate stakeholder needs into technical requirements, applications, workflows, and platform extensions. - Build integrations with external systems, manage data migrations, and improve platform performance. - Review code, plan testing and releases, mentor developers, and document designs and configurations. - Troubleshoot platform issues and guide ongoing improvements while meeting security, governance, and regulatory requirements.

Requirements

- At least five years as a ServiceNow architect or in a similar role, with substantial integration, customization, and troubleshooting experience. - Active Secret or higher clearance and ServiceNow Certified System Administrator certification. - Experience implementing and optimizing modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting. - Strong knowledge of ServiceNow data models and workflows, JavaScript, REST APIs, HTML, and CSS. - Experience with upgrades, performance tuning, scalable design, data security, and integration security. - Familiarity with Agile and DevOps methods, strong problem-solving and communication skills, and the ability to work independently in a remote setting.

Nice to have

ServiceNow Certified Application Developer certification or equivalent; experience with AWS or Azure; and familiarity with Jira, Jenkins, or GitHub.