Sr Field Technical Specialist

Role overview

Provide regional technical support for residential, commercial, and light commercial HVAC systems. The work combines remote troubleshooting, field visits, partner training, and service coordination, with a focus on helping contractors and distributors resolve complex equipment issues and improve regional service coverage.

Responsibilities

- Advise HVAC contractors, distributors, manufacturer representatives, and building stakeholders by phone, email, and case management. - Diagnose escalated system issues by interpreting wiring schematics and refrigerant circuit diagrams, and coordinate resolution with technical support, engineering, and controls teams. - Organize jobsite visits and supervised technical assistance for issues that cannot be resolved remotely. - Review commercial and residential variable refrigerant flow system applications, including load verification when needed. - Use and teach proprietary software for equipment selection, application review, and troubleshooting; perform necessary software or hardware updates. - Develop regional service support plans, oversee assigned service champions, and deliver onsite installation support and technical training.

Requirements

- 15–20 years of HVAC field or technical support experience, including 3–5 years supporting VRF and residential/light commercial systems. - Strong technical knowledge of the supported HVAC product range and ability to troubleshoot complex issues remotely and onsite. - Experience managing a region or service network, setting goals, and carrying out support strategies. - Ability to read and explain schematics, technical procedures, and professional materials; prepare reports and business correspondence. - Strong communication, planning, analysis, organization, and decision-making skills. - Proficiency with Microsoft Office tools and willingness to travel up to 75%.

Nice to have

- Vocational HVAC training, an associate degree, or a bachelor’s degree.