CRM Sr. Associate - Project Manager

Role overview

Plan and deliver multiple customer projects involving clinical revenue management. You will coordinate customer and internal teams from project scoping through execution, keeping work aligned with agreed scope, timelines, and expected outcomes. The role also covers governance, risk management, financial tracking, and customer relationships.

Responsibilities

- Build trusted relationships and act as the primary contact for assigned projects. - Scope, plan, and oversee concurrent projects, including schedules, implementation steps, communications, and change management. - Establish governance practices with customer and internal leaders, and coordinate meetings, agendas, decisions, action items, and follow-ups. - Track deliverables, identify risks, and adjust plans to maintain quality and progress. - Monitor contractual scope and manage proposed amendments when project needs change. - Support project finances, customer billing, benefit tracking, and return-on-investment measures; surface expansion or process improvement opportunities.

Requirements

- Bachelor’s degree in business, a health-related field, or a related discipline; an advanced health or business degree is preferred. - Three to five years of healthcare project management experience; clinical or revenue cycle work is an advantage. - Professional services or consulting experience delivering customer-focused projects. - Understanding of hospital revenue cycle processes, preferably in the mid-cycle area. - Strong project leadership, analytical and financial skills, and ability to guide cross-functional teams. - Clear written and verbal communication, proficiency with office and project management software, and willingness to travel to customer sites up to 25% as needed.

Nice to have

Project or health information certifications, experience in inpatient or outpatient coding, clinical experience, revenue cycle experience, or a background in sales or business development.