IT Engineer

Role overview Provide hands-on IT support for employees across global operations, covering both remote requests and local office needs. The work spans user support, cloud and SaaS administration, endpoint and device management, and coordination of office technology and facilities. The position is based in the Vienna office three days a week, with travel to London when required.

Responsibilities - Resolve Tier 1 and Tier 2 IT tickets and provide remote support to employees. - Administer identity, cloud, and collaboration services, including directory access, single sign-on, multifactor authentication, and workplace apps. - Manage Mac and Windows endpoints, including device setup, configuration, deployment, and ongoing administration. - Maintain IT inventory, coordinate warranty repairs and vendors, and collect and securely wipe equipment when employees leave. - Serve as a point of contact for office internet and network issues, coordinating with service vendors as needed. - Write and maintain support procedures and workflow documentation in internal knowledge resources.

Requirements - At least three years of IT experience and a bachelor’s degree or equivalent practical experience. - Troubleshooting ability across systems, hardware, installed software, and SaaS or cloud environments. - Experience with relevant workplace and IT administration tools, including Google Workspace, Slack, Jira, Confluence, Active Directory, Jamf, Intune, Azure, AWS, and Okta. - Clear written and verbal communication, with a practical, hands-on, delivery-focused approach. - Availability to work from the Vienna office three days each week and travel to London when needed.

Benefits and work setup - Full-time schedule of 38.5 hours per week. - Minimum gross annual salary of €57,000, with potential for a higher offer based on qualifications and experience. - Online training and other development programs may be available.