System Administrator I (Remote)

Role overview Provide remote technical support and administration for business IT environments, resolving a broad range of workstation, application, server, and networking issues. This is a hands-on support role that also serves as an escalation point for technicians and includes scheduled on-call coverage for after-hours and weekend needs.

Responsibilities - Troubleshoot Windows and Mac workstations, printers, Microsoft 365, and standard business applications. - Resolve issues with common line-of-business applications and coordinate with vendors for more specialized software. - Administer Microsoft 365 and Entra, and support Active Directory, servers, backups, endpoint security, and mobile devices. - Handle basic and intermediate network troubleshooting, including firewalls, switches, and network architecture. - Act as an escalation resource for technicians and participate in an on-call rotation.

Requirements - At least three years of IT support or related experience. - Experience troubleshooting Windows and Mac operating systems and supporting Windows Server versions 2016 through 2025. - Familiarity with VMware or Hyper-V virtualization and Azure. - Proficiency with Microsoft Entra administration and support for Microsoft Office, Active Directory, backup software, endpoint security, mobile devices, and business applications. - Basic knowledge of firewalls, switches, network architecture, and troubleshooting. - Strong written and spoken English, full-time weekday availability from 8:30 a.m. to 5:30 p.m. Eastern Time, and ability to meet the stated online assessment and home-office requirements.

Nice to have - Managed service provider experience. - Active server-related certifications.

Benefits and work setup The remote home office must include a suitable computer, stable internet with at least 25 Mbps upload and download, noise-canceling headset, smartphone, HD webcam, second monitor, and a UPS when using a desktop. Benefits include health coverage, life insurance, flexible benefit reimbursement, paid time off starting at 15 days annually, parental leave, paid U.S. holidays, a night-shift bonus, wellness support, and company-paid training and certifications.