Senior Technical Account Manager

Role overview Lead technical relationships with major financial services customers using identity verification and fraud prevention systems. You’ll act as a senior technical partner, connecting customer goals and regulatory needs to architecture, implementation, and operational plans. The work spans executive advising, hands-on integration analysis, release governance, and incident leadership.

Responsibilities - Own technical account relationships, including architecture reviews, platform strategy, roadmap alignment, and risk planning. - Assess web and mobile integrations, APIs, webhooks, asynchronous systems, SQL, observability data, and cloud deployment patterns. - Review production readiness and identify integration, performance, and security risks before launch or major changes. - Coordinate releases, upgrade windows, test plans, customer communications, and rollback procedures. - Lead account incident response, executive updates, post-incident reviews, and remediation tracking; maintain operational runbooks. - Support business continuity and multi-region readiness, security reviews, vendor assessments, and compliance discussions.

Requirements - Direct technical experience supporting large financial services institutions. - Practical experience with at least two of SOC 2, PCI DSS, GDPR/CCPA, or PIPEDA, and experience working with security or compliance stakeholders. - Strong understanding of full-stack software integrations, including web or mobile SDKs, REST APIs, SQL, logs or tracing, and cloud deployments. - Ability to communicate credibly with senior technical and risk leaders and turn complex issues into delivery plans. - Experience with enterprise change management, including release controls and restricted change periods. - The listing also calls for scripting ability to build tools for yourself and customer accounts; the specific language examples are truncated in the source.

Nice to have - Background in identity verification, fraud prevention, biometrics, or related security products. - Familiarity with SDK injection attacks, client-side threat modeling, or mobile application security. - Experience in a high-growth SaaS environment.

Benefits and work setup - Flexible working hours and workplace, with an open vacation policy.